Reference

How rgo303 Protects Your Privacy

Your account details, payment information and game history stay secure with us.

Account data encryptedLocal payment securityWithdrawal verificationData access rights
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rgo303 How rgo303 Protects Your Privacy
CONTACT & REQUEST

How to Request Data Access or Changes

Team online

Email Support

Write to our privacy team at [email protected] with your account email and full name. Include the specific data you want to access or correct. We respond within 5 business days with a copy of your records.

Live Chat

Open your account and tap the Help icon in the lobby. Select 'Account & Privacy' to chat with our support team. Available 09:00–23:00 WIB daily. They can flag data-change requests and confirm your identity on the spot.

Account Settings

Log in to rgo303, go to Settings > Privacy & Data. You can download your account history, change your contact details, or submit a formal data request directly. Requests processed within 10 business days.

DATA SECURITY

How We Secure and Manage Your Information

Encryption Standard

All connections between your device and our servers use TLS 1.2 encryption. Payment data from DANA, OVO, GoPay and QRIS is tokenised immediately after processing, meaning we never store your full card or wallet credentials on disk.

Payment Processor Vetting

DANA, OVO, GoPay and QRIS transactions pass through PCI DSS–compliant gateways. We audit our payment partners quarterly and log all tokenised deposits in our system for dispute resolution and fraud detection.

Cookie and Tracking Use

We use cookies to keep you logged in, remember your game preferences, and detect suspicious login attempts from new devices. Session cookies expire when you log out. You can disable non-essential cookies in your browser; core-function cookies cannot be switched off without breaking account access.

Data Retention Policy

Account information is stored for the life of your account. Transaction records and game logs are kept for 36 months to comply with local financial reporting, then automatically deleted. Closed accounts are anonymised after 12 months.

Third-Party Access

We share tokenised payment data with processors only. Game analytics partners see aggregated stats, never your name or contact details. Law enforcement requests are handled through formal legal channels. You can request a log of who has accessed your data.

Policy Changes

We notify you by email if this privacy policy changes. You must agree to the updated terms before your next login. Changes to data retention or payment handling are announced at least 30 days before taking effect.

Privacy Policy Frequently Asked Questions

We collect your legal name, date of birth, email address, phone number, and banking details (for DANA, OVO, GoPay or QRIS deposits). We also log your IP address and device type for security. This information is used to verify your identity, process payments, and detect fraudulent activity on your account.

Transaction records are stored for 36 months to meet local financial compliance requirements. Game activity logs (bets, wins, withdrawals) are kept for the same period and then securely deleted. Your account profile remains on file as long as your account is active, even if you haven't logged in recently.

Yes. Log in to Settings > Privacy & Data and click 'Request Data Export'. We'll email you a complete file within 10 business days. You can also email [email protected] with your account email and request a manual copy of all personal and transaction data we store.

We do not sell your data. We share tokenised payment information with DANA, OVO, GoPay and QRIS processors only. Game analytics partners receive only anonymised statistics, never your name or contact details. We may send account or withdrawal notifications, but no promotional emails unless you opt in.

Your account data remains on file for the 36-month retention period to satisfy financial reporting rules. After 12 months of closure, we anonymise your personal details (name, phone, email) so they cannot be linked to your account. Transaction records stay encrypted and are deleted after the full 36-month period ends.

Payment credentials are tokenised immediately upon deposit, meaning we never store your full card or wallet number. All transactions use PCI DSS–compliant gateways and TLS 1.2 encryption. We audit our payment partners quarterly and log all tokenised transfers for fraud detection and dispute handling.

You can update your email, phone number and address in Settings > Account Details at any time. Corrected data takes effect immediately on withdrawal requests. To request full deletion of personal details (where local law permits), contact [email protected] and we'll flag your account for anonymisation after closing.

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